At Satellite Gurus, your privacy is of utmost importance to us. We are committed to safeguarding the personal information of our users, whether you are a satellite TV installer or a client seeking satellite TV installation services.
This Privacy Policy outlines the types of information we collect, how we use, share, and protect your data, and your rights regarding your personal information. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of personal information when you interact with our platform, whether you are browsing, creating an account, or using our services.
a. Personal Information:
Registration Data: When you register for an account on Satellite Gurus, we collect basic personal details such as your full name, phone number, email address, and username.
Installer Information: If you are an installer, we may collect additional information during or after registration, including professional qualifications, certifications, service areas, and user reviews.
Payment Information: For transactions, we may collect payment details, billing addresses, and other relevant financial information. However, sensitive payment information is processed by our third-party payment processors and is not stored on our platform.
b. Non-Personal Information:
Log Data: We automatically collect log data when you visit our site. This includes your IP address, browser type, pages visited, and time spent on our platform.
Cookies and Tracking Technologies: We use cookies to enhance user experience, track site usage, and store session data. Cookies can be disabled via your browser settings, but this may affect some functionality on our site.
2. How We Use Your Information
We use the information collected to enhance your experience on Satellite Gurus and ensure the smooth operation of our platform.
a. For Account Management:
– To process your registration and maintain your user profile.
– To verify and approve installers on our platform.
b. For Communication:
– To send transactional emails such as account confirmation, password reset, and service-related notifications.
– To send marketing emails, newsletters, and updates if you opt in. You may unsubscribe from these communications at any time.
c. For Service Improvement:
– To personalize your experience, including recommending clients/installers based on your location and preferences.
– To monitor and analyze user behavior on our platform to improve services and functionality.
d. For Legal Compliance:
– To comply with legal obligations or respond to lawful requests by public authorities.
3. How We Share Your Information
We do not sell your personal data to third parties. However, we may share your information in the following instances:
a. With Service Providers:
We work with third-party service providers (e.g., payment processors, email marketing services) who assist in the operation of our platform. These service providers only have access to the data necessary to perform their functions.
b. With Other Users:
– Installers’ profiles, including their names, service areas, reviews, and contact information, are made public to users seeking satellite installation services.
– User reviews and ratings submitted by clients are visible to other users.
c. For Legal Purposes:
We may disclose your information to comply with legal obligations, prevent fraud, or respond to legal requests.
4. How We Protect Your Data
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure server technology, encryption, and regular monitoring of our systems for vulnerabilities.
However, please note that no data transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights
As a user of Satellite Gurus, you have certain rights regarding your personal data:
– Access: You can request access to the personal information we hold about you.
– Correction: You have the right to request corrections to any inaccurate or incomplete personal data.
– Deletion: You can request the deletion of your personal information, though some data may need to be retained for legal or administrative purposes.
– Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at support@satellitegurus.com.
6. Data Retention
We retain your personal information for as long as your account is active, or as long as necessary to provide our services and comply with legal obligations. We may also retain certain information for legitimate business purposes such as record-keeping and fraud prevention.
7. Third-Party Links
Satellite Gurus may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically for any changes.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@satellitegurus.com
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By using Satellite Gurus, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
